I will pay someone to go through my 2 kids 10+ years of art work and label it, and organize it in nice, neat scrap books. Accuracy is optional.- A woman with her priorities in order
3 Valentine’s Day gifts that show kids the LOVE
One FedEx Account Rep’s lame-ass $500k ‘joke’
As any business that relies on shipping knows, December 17th was the last day of the Christmas shipping season for 2013. It probably wasn’t the best day to play a stupid joke on a startup owner who is burdened with high shipping costs.
Frankly, I’d be hard pressed to come up with a good day to mess with said small business owner.
See if you agree:
Let’s pretend that one year ago, you launched a service that ships birthday and holiday gifts to kids on behalf of busy aunts, uncles, godparents, all over the country etc.
Next, pretend a significant portion of your profits are being consumed by shipping costs. You NEED to negotiate better rates to succeed.
Got it? Great! Now, here’s a transcript of an exchange with a FedEx Account Rep yesterday:
Me: “Hello, this is Cristina”
FedEx Account Rep: “Hi Cristina – this is ‘John’. Hey, before we start talking about rates, I wanted to share some good news. You won a big award from FedEx!”
Me: “Oh – really?” scans brain trying to understand – this has been a really busy gift season which probably made me more susceptible to the nonsense that follows.
FedEx: “Yes! Your name was chosen randomly and you are the big winner: you won $500,000 of shipping with FedEx!”
Me: “Um, WHAT did you say?”
FedEx: “I said you’ve won $500k of FedEx shipping services. Congratulations! Don’t you remember hearing about this?”
Me: “No…are you kidding?” (I’m a bit of a sceptic but I didn’t want to get my hopes up – this would be a lifesaver).
FedEx: “You can see I’m calling from a FedEx number, right?”
After 5 minutes of back and forth, I stupidly say, “Wow, thank you – you have no idea what this means to me.” (a LOT – as in the success of my business.)
FedEx: “Ha. I got you. I’m just kidding. No, I’m calling to talk about your rates. Sorry!”
Me: “Actually, I know I reached out to you indicating this would be a good time to talk but can we talk in a few hours? Thank you so much.” Hangs up in shock.
I plan to call FedEx Account Services to hear what they think about this “joke”. To begin with, I won’t be dealing with this Account Representative again.
What would you ask for / demand?